Service Resiliency is Make-or-break for Today's Tenants

Posted on August 22, 2019

By Linda Strowbridge

Strategically parked over a manhole on a downtown Manhattan street, John Meko spent months working inside a 20-foot storage trailer and learning about resiliency the hard way.

Meko was wrestling with the immediate aftermath of Hurricane Sandy in 2012. His employer at the time was an internet service provider (ISP) that supported about 200 office buildings in New York City, primarily in the Financial District. The massive storm and flooding had destroyed electrical and internet infrastructure throughout large sections of the city, and businesses were desperate to regain service so they could resume their operations.

“Every ISP was down and customers were extremely frustrated and losing money daily,” he said. “Tenants were paying exorbitant amounts of money to relocate offices in Manhattan, spending millions of dollars for backup generators, and they were willing to break any contract they had and sign up for new internet service in order to get back up and running.”

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